For instance, if a guest wanted directions to Space Mountain, I could walk them over to Tomorrowland instead of just telling them how to get there. That was one of the good things about being a custodian, was that because the costume is not themed within a specific land, you are allowed to walk all over the park, within reason. I also had to take valuable items to lost and found in Main Street which was always quite fun as it meant you could leave the land and wander through Magic Kingdom on your way to lost and found. I had to deal with lost children a few times, apart from in Disney it is never the child that is lost, but the parents. I’d get disgruntled guests come up to me and moan about the stormy weather as it meant that some of the rides were closed for a few hours so I’d have to deal with that. So with being a first point of contact with guests also meant that I’d have to deal with guest problems and complaints a fair amount. I worked in a park so the questions that I got asked were normally to do with the parks, so I’d assume that the custodians in the resorts and Disney Springs would get asked slightly different things to what I did. So you’re kind of like a walking information point so it helps if you know your Disney parks. The most common question was probably “where is the nearest restroom?” but you’d sometimes get more in depth ones about booking fastpasses and what certain rides are like, I’d even get asked for recommendations on where to eat. I was just cleaning while doing all these things.Ĭustodians are often the first cast member guests go to when they’ve got a question, so you get asked a lot of things. So this included things like giving directions, helping guests plan their day, answering lots of questions, pin trading and making magical moments. I’d say that the majority of my role was actually guest interaction which is why I’m talking about it first.
"But they want some things to change, and I think that's what this has shown - is that there are things that if we change it for the better, we're going to make a lasting impact." Lindsey could not be reached for comment by CNN.Ī three-day workweek is still very rare, but the buzz around a four-day week has been gaining momentum.My role when I worked in Disney was custodial in Frontierland in Magic Kingdom. "I think people want to work in this industry," Lindsey said in the report. In his restaurant's case, Lindsey said the three-day workweek allows his staff to plan lives outside of work in advance. The restaurant is just another example of businesses experimenting with non-traditional shifts ever since the pandemic upended the 40-hour workweek.Īlthough the majority of companies have been reluctant to change, some firms, and even some bosses, have urged flexibility as a way to entice and retain workers by offering them a better work-life balance. An opening this fall at the Kendall-neighborhood restaurant drew more than 420 candidates. The result: 100% retention at the management level and a flood of new job applicants. He divided his staff of 38 - 18 store leaders and 20 frontline employees - into two groups and alternated weekly schedules into three-day blocks of 13- to 14- hour shifts. So, early this year, Lindsey cooked up a new recipe for success: overhauling weekly schedules. The popular franchise was profitable and sales were robust but that was coming at the expense of staff burnout. Justin Lindsey was looking for a novel way to reward workers who were "literally working 70 hours a week, week in and week out," he recently told QSR magazine. A Chick-fil-A operator in Florida is giving employees a three-day workweek.įLORIDA (KABC) - What staffing shortage? One Miami Chick-fil-A owner-operator has been deluged with applications after switching his staff to a three-day, 14-hour-per-day workweek.
0 kommentar(er)
